English and French proficiency (German is an advantage) Bachelor’s degree or equivalent education 3+ years of experience in a similar customer facing role working on a team focused on customer service, retention, billing or collection Basic knowledge and understanding of economic fundamentals Listen, assess, and communicate effectively and positively under challenging circumstances Adapt and work efficiently while managing multiple simultaneous tasks in a rapidly changing dynamic environment Retention --- You will use a forward thinking mindset to negotiate contracts and propose thoughtful solutions that provide mutually beneficial results for GoTo and our clients. Collaboration --- You will take inbound calls from customers and make outbound contact to clients and internal partners to best resolve contract changes Business Strategy --- You will keep current on features and functionality, billing, and promotional programs as well as those of competitors to ensure we are providing value to each interaction Performance --- You will be accountable for meeting and exceeding performance goals including productivity, customer satisfaction, issue resolution and retention