Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows and proactively identifying consumer needs Develop and maintain technical product expertise and work closely with other support and product/engineering team members to resolve user issues Identify and monitor key user operational metrics to help drive improvements to our product and support offerings Collaborate with Engineering, Product Management, and other cross-functional peers on specific user-impacting issues and bugs. Assist in writing clear Help Center and user education content Engage with our users in the Lucid Community.Currently pursuing a Bachelor's degree with a 3.0 cumulative GPA or higher A strong sense of personal ownership and responsibility Ability to translate complex technical ideas into simple, easy to understand content Strong written and verbal communication skills (both internally and externally) Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities Detail-oriented, organized and a good team player Bias towards finding solutions versus shutting down ideas.Experience troubleshooting technical issues Experience in content creation Basic data analytics or statistical skills Teaching or mentoring experience